Independent reviews from Rated 4.95 based on 351 reviews
Lauren was great. Kept me up to date at all times, was very quick in responding to emails and made a difficult situation so much easier. Lovely, friendly and professional manner. Thanks for all your help Manuela Wilson, 10 October 2019
Lauren was fantastic throughout the whole buying and selling process. She kept us updated regularly and explained everything clearly so that we knew exactly what was happening. Lauren was very friendly, approachable and accommodating. Karen Proudfoot, 7 October 2019
We can\'t thank Devon enough for all the help and advice she gave us during the purchase of our new property. She kept us up to date with each stage of the process and was always at the end of the phone if we needed anything clarified. 1st class service from start to finish. Gillian Miller, 2 October 2019
I received a lot of help with both buying a new flat and selling the old one. Plus making a will. Really pleasant staff. Elizabeth Pearson, 27 September 2019
This is the third time I have used McDougall McQueen to sell a property for me and once again I have found the service to be first class. I was given great advice and updates by all the staff I spoke to who kept me informed of what was happening at all times. I would have no hesitation in recommending this company for anyone considering selling or purchasing. Norma Erskine, 17 September 2019
Lauren has been fantastic from start to finish..very open, friendly and professional. I was kept up-to-date and am very satisfied with the service provided by herself and her team. Amanda Barclay, 13 September 2019
Let\'s keep this simple. .it\'s said that buying or selling property is one of the most stressful times in life. .this is NOT the case with Mcdougall-mcqueen.
From beginning to end, simply leave it all in their hands with total confidence and trust. Stevan Allen, 13 September 2019
I have never used M&M before but have done around 100 buy and sell transactions, Rhona Brown was fantastic. Very quick with my case, probably the quickest I’ve seen. Lee Hounsom, 10 September 2019
We could not have asked for better service! Devon was friendly, efficient and thorough from the beginning. Nothing was too much trouble and she explained everything as we went along. Excellent communication which made a stressful process much easier. I will definitely recommend her! Jennifer Donaldson, 4 September 2019
Lauren has been very efficient and responsive and completed our transaction swiftly and smoothly. Great to deal with a real professional; a positive experience from start to finish. Rowan Flett, 30 August 2019
We had fantastic service from the McDougall McQueen team. They definitely want the extra mile for customer service. Even when one of the team was on holiday the hand over to other members of the team was faultless. Special mention and thanks to Susan Oates and Caroline Scott who looked after us and made the whole process run smoothly. I rate the whole team very highly and would definitively recommend McDougall McQueen. Trevor Thistlethwaite, 19 August 2019
All correspondence was quick and efficient. I have spoken to Devon on the phone, as well as through emails, and she was always friendly and helpful. Zsofia Blair, 7 August 2019
Great service from all at McDougall McQueen, Bruntsfield. Efficient, friendly empathic staff. I couldn’t have asked for more. Special mention to Caroline Scott - you’re a star. Thank you so much for all of your help and understanding at a particularly difficult time. So much appreciated. Anne Bleazard, 8 July 2019
Fantastic speed and efficiency achieved by the McDougall Mcqueen team. Property marketed within the week after a initial visit by Angela. Andrea and the team then had viewers seamlessly arranged within days then kept us constantly informed on progress. Sale achieved within 3weeks with an extremely satisfactory price. So glad we chose McDougall Mcqueen. Thank you. WILMA BRAND, 5 July 2019
We were keen to get our house on the market quickly and that is exactly what happened. Our house was sold in under 3 weeks of our initial valuation visit which allowed us to be in a great position to buy our next house. Everyone was very friendly and professional throughout.
The for sale sign process is pretty terrible as we had sold our house before the sign even went up. However this is possibly out of your hands. Karen Proudfoot, 3 July 2019
when phoning office, prompt replies with no options press button options!! Pretty slick is the simplest way to describe our dealings with McM Peter Geany, 24 June 2019
Devon very ably assisted with our purchase negotiations. She was quick to respond to our questions, and provided clear and helpful advice. We would happily recommend to others. J, 12 June 2019
Can't fault them in any way. Excellent service provided throughout both the selling of our own property and the purchase of our new home. Very friendly staff and excellent at what they do. Highly recommend them.
Gav Gav, 7 June 2019
I dealt with various members of the property team at different stages and found them all to be highly efficient and professional. Advice was available when required and I found it to be sound. The whole transaction was conducted in a friendly manner and I couldn't be happier with the service. Very highly recommended. Bill, 1 June 2019
Fantastic faultless service with great communication. Made what could be a stressful experience anything but. Efficient advertising using pleasant professionals. Highly recommend using McDougall McQueen. Highly recommend, 30 May 2019
From start to finish I was impressed by the friendly and professional approach demonstrated by Angela L who came to value our property and by Wendy R who took care of all negotiations. Between them they achieved a swift sale at an encouraging selling price. Pauline Maclean, 26 May 2019
Having dealings mainly with Angela, Caroline and Andrea regarding our sale, all went the extra mile in providing us with a very professional and caring service for which we are very grateful. Pauline & Willie, 22 May 2019
We found Rhona very helpful and very friendly, always double-checking that we had received the correct information and always followed up on our questions. She goes beyond the call of duty. Delighted she was our solicitor! Owen and Kirsty, 20 May 2019
We had a tight deadline to meet, and Lauren was superb in terms of liaising (and chasing) the various counterparties. Throughout, I felt very well advised and looked after. Any time again. JUH, 15 May 2019
From the word Go, I have been highly impressed with the way Andrea and the team have worked ever so hard and kept me up to date with all the enquiries, via email or phone call. I would most definitely would recommend and use this company again. Thanks for everything guys ð Clarkie76, 14 May 2019
Very happy with the service provided by Rhona and the rest of the team at MM.
Throughout every stage of purchasing my first home, Rhona was always on hand to address any questions and talked my through all legal jargon very effectively.
Quick turnaround and smooth process throughout, can't recommend highly enough.
DM DM, 13 May 2019
We used McDougall McQueen to buy a property in Edinburgh. We were coming from down south and hence unfamiliar with the Scottish system. Mary, Lauren, Julia and the team were extremely helpful in guiding us through the process and were patient and pragmatic in dealing with our (somewhat detailed!) questions. The transaction was ultimately executed very smoothly. Simon & Claire, 12 May 2019
I have been dealing with Julie and laterly Julia for some time and they are wonderful. Helpful, professional and always courteous.
I am very impatient and have a need to know everything as soon as it happens and they are never phased by my hounding!
They never let me down and even have a calming influence when I get stressed.
They are certainly a credit to McDougall McQueen. Shirley Black, 6 May 2019
Donald was an excellent solicitor and would highly recommend. Quick to reply to all queries and very 'on the ball'. Tim, 3 May 2019
Andrea was superb to deal with over the sale of my late parents house. She advised me with her expertise all the way throughout the sale. Very professional and also with warmth in her manner. Nikki Oneill, 1 May 2019
Highly recommend. Excellent communication throughout the sale of my home from initial meeting to put my home on the market, with viewings + feedback, advice + guidance given. Carol + colleagues professional + friendly. My queries have been responded to immediately + knowledgeably. Carol + colleagues have made the sale of my home a smooth operation. Many thanks! Stefanie Stoddart, 30 April 2019
As all the employees in McDougall McQueen, Donald was very friendly and helpful when I was dealing with him when purchasing of the flat
He was quick to respond to all of my queries, and was very professional at completing the purchase and following up on any issues with the seller. Deniss, 27 April 2019
A professional, friendly and highly efficient performance from the Penicuik Team from start to finish.
As sellers, we were kept fully informed and involved at every stage of the selling process and had confidence in the McDougall McQueen staff throughout. Three brothers, 15 April 2019
I used McDougall McQueen for my house sale and associated conveyancing after being recommended Robyn. The transaction was for a new build property and I am pleased to report that the purchase went through smoothly and was settled before 9AM on the date of purchase.
I found Robyn to be very responsive and knowledgeable whenever I had any queries either by telephone or email. DH, 15 April 2019
I didn't have e mail facility which was easily managed by Kim as she kept me informed every step of the way. Sold my house very quickly. Very informative about the process of selling the property and would definitely recommend to others. Mr Jim Stein, 9 April 2019
We found Robyn very helpful in selling our house and purchasing our new home, explained everything in detail that we could understand, Bill Mac, 3 April 2019
We were dealing with Rhona from start to finish in the purchase of a flat. Rhona could not have been more helpful and friendly. She put us at ease about the whole process and our documents were made clear and produced in good time. Well done Rhona, you were an absolute pleasure to deal with and are a credit to your company. Paul Hunter, 2 April 2019
Very, very satisfied
I was very impressed with the knowledge and the help they gave us during our first transaction In Scotland Andrew, 1 April 2019
We have been very impressed with the service from McDougall McQueen. From our initial consultation with Angela Laird to the marketing and selling with Wendy Rowat. We were kept well informed at each stage and from going on the market to closing date 2 weeks later, all has gone smoothly. Our thanks to all. H Rundle, 29 March 2019
I would recommend Robyn Lowe at McDougall McQueen. She has vast experience of the Edinburgh market and solves problems quickly without fuss. She is expert in residential conveyancing and all related financial aspects. Rod, 28 March 2019
Both the staff members that I have dealt with in this Sale have been extremely helpful and very friendly. Every aspect has been dealt with flaulessly and in a professional way as I would expect from an award winning firm. Thanks for all your help and kindness during the sale of my parents home. Sneddon, 27 March 2019
Lauren was quick to deal with our request kept us informed on the process and was welcoming when we called into the Office in Penicuik. JC, 27 March 2019
This was my first property purchase and McDougall McQueen made the process as smooth and stress free as possible. The staff were professional and knowledgeable, and I always felt that any issues were well under control. I especially liked that queries and emails were responded to in a timely manner which made me feel that my purchase was in safe hands. All in all, a great experience and I would strongly recommend them! Matt, 27 March 2019