Independent reviews from Rated 4.94 based on 314 reviews
A professional, friendly and highly efficient performance from the Penicuik Team from start to finish.
As sellers, we were kept fully informed and involved at every stage of the selling process and had confidence in the McDougall McQueen staff throughout. Three brothers, 15 April 2019
I used McDougall McQueen for my house sale and associated conveyancing after being recommended Robyn. The transaction was for a new build property and I am pleased to report that the purchase went through smoothly and was settled before 9AM on the date of purchase.
I found Robyn to be very responsive and knowledgeable whenever I had any queries either by telephone or email. DH, 15 April 2019
I didn't have e mail facility which was easily managed by Kim as she kept me informed every step of the way. Sold my house very quickly. Very informative about the process of selling the property and would definitely recommend to others. Mr Jim Stein, 9 April 2019
We found Robyn very helpful in selling our house and purchasing our new home, explained everything in detail that we could understand, Bill Mac, 3 April 2019
We were dealing with Rhona from start to finish in the purchase of a flat. Rhona could not have been more helpful and friendly. She put us at ease about the whole process and our documents were made clear and produced in good time. Well done Rhona, you were an absolute pleasure to deal with and are a credit to your company. Paul Hunter, 2 April 2019
Very, very satisfied
I was very impressed with the knowledge and the help they gave us during our first transaction In Scotland Andrew, 1 April 2019
We have been very impressed with the service from McDougall McQueen. From our initial consultation with Angela Laird to the marketing and selling with Wendy Rowat. We were kept well informed at each stage and from going on the market to closing date 2 weeks later, all has gone smoothly. Our thanks to all. H Rundle, 29 March 2019
I would recommend Robyn Lowe at McDougall McQueen. She has vast experience of the Edinburgh market and solves problems quickly without fuss. She is expert in residential conveyancing and all related financial aspects. Rod, 28 March 2019
Both the staff members that I have dealt with in this Sale have been extremely helpful and very friendly. Every aspect has been dealt with flaulessly and in a professional way as I would expect from an award winning firm. Thanks for all your help and kindness during the sale of my parents home. Sneddon, 27 March 2019
Lauren was quick to deal with our request kept us informed on the process and was welcoming when we called into the Office in Penicuik. JC, 27 March 2019
This was my first property purchase and McDougall McQueen made the process as smooth and stress free as possible. The staff were professional and knowledgeable, and I always felt that any issues were well under control. I especially liked that queries and emails were responded to in a timely manner which made me feel that my purchase was in safe hands. All in all, a great experience and I would strongly recommend them! Matt, 27 March 2019
The sale of our house went through very smoothly, quickly and the asking price was achieved thanks to Robyn's professionalism. Gordon McCraith, 21 March 2019
My experience with Julie has been very pleasant. She was helpful at all times and when I needed answers Julie was always there.
I would definitely recommend Julie to friends and family.
Thanks again Julie Mohammad, 21 March 2019
Caroline Scott and her colleagues were very efficient in dealing with the sale of my property. I was kept up to date at all times and given good advice. I was very pleased with the outcome of my sale. Norma Erskine, 21 March 2019
Robyn sold two rural properties for us. Everything was done on time and all the complications were sorted without fuss, drama or additional fees. I would highly recommend Robyn Lowe. If only our government could get things done like Robyn. Genuine Customer, 21 March 2019
Rhona Brown has now completed 2 sales for me and a purchase and I have found her to be professional, efficient, conscientious and helpful. I would certainly recommend her to friends and family. Norma Erskine, 21 March 2019
Rhona has been nothing short of excellent in both personal and business matters and there is no one I would recommend more due to the professionalism, and excellence in customer service provided. The fact that this has been the common feedback from a multitude of mutual client and not just myself, I will continue to recommend Rhona and McDougall McQueen to future clientele. Chris, 20 March 2019
This is my first time buying property and Devon has explained everything to me thoroughly and promptly. She has been very patient with me. Devon's manner is cheerful and reassuring. I am very grateful to have\/ have had her assistance. Helen, 19 March 2019
Susan Oates helped with the purchase of my first property. I was using the LIFT scheme which made things a little less straight forward however Susan was very knowledgeable and dealt with everything quickly.
Thank you for all your help making my first property purchase a smooth and stress free experience! Leigh-Ann S, 28 February 2019
We had an excellent service from all the McDougal McQueen team we dealt with throughout the whole, long process. There were some challenges with this along the way but they were dealt with very well and always in a friendly, helpful manner. There were times when we felt we didn't understand certain things and it seemed hard to get to that understanding but overall we came away thinking McDougal McQueen had done an excellent job for us. Kate, 27 February 2019
Mary recently completed some legal work on our behalf. I'm pleased to say Mary was professional, efficient and easy to deal with throughout the process. An expert in her field and I would have no hesitation in recommending Mary and the team to others. Keith, 21 February 2019
McDougall McQueen were really great when it came to selling our house. Andrea and
Caroline were our main points of contact and they informed us at every stage of the sale. When our first transaction fell through they could not have been more prompt at helping us find a new buyer. The Conveyancing was handled expertly too! Thank you all. We would definitely recommend McDougall McQueen's services to anyone looking to sell. Calum and Fiona, 14 February 2019
Kim at the Penicuik branch was a pleasure to deal with. She was so friendly whilst providing a very efficient service from start to finish. Martin, 24 January 2019
From start to finish, Mary's communications were excellent, which is the key to eliminating stress, delays, and risk of mistakes. Very pleased with the process and the outcome. Executor, 20 December 2018
We went from first agreeing to engage McDougall McQueen to act as sales agents to getting the property on the market, getting a closing date and having a choice of offers in 6 weeks ... and all this just before Christmas when the market is far from peak.
Andrea was very quick and responsive to all lour queries and the whole process was a breeze. Very happy with the service. Jason, 20 December 2018
From the outset, Angela at McDougall McQueen was highly professional, very knowledgeable, efficient as well as understanding of the various issues (executry sale). I knew that I could rely on her to bring things back on track when challenges arose. It was reassuring to have her look after the sale of our family's property. An obvious recommendation. JAR, 20 December 2018
Exceedingly easy to deal with; it's great to get a sense of informal friendly support during an otherwise stressful event (house sale) grr150, 11 December 2018
It was a pleasure to deal with Mary and her team who acted in a pleasant and professional manner from start of the process to the end. Mary and her team demonstrated great understanding of the Edinburgh property market and also guided me through some of the legal intricacies (e.g. additional dwelling supplement).
This was the second time that I have used the services of McDougall McQueen and will not hesitate to use them again. Scott, 30 November 2018
This is the third time we have used Dorothy and she has always been excellent. This time a complicated family transaction was dealt with efficiently, also grateful for Dot Mullallys input and help. Highly recommended conveyancing team. A W Rowat, 22 November 2018
Susan dealt brilliantly with the sale of our deceased parents house.At what was an anxious and upsetting time she was approachable,calm, sensitive and always extremely efficient. She always responded promptly to calls and emails, and kept us informed throughout. She gave us good advice and made good judgement calls when required. All in all an excellent service and I could not recommend her more highly. Christine, 19 November 2018
Many thanks to Dorothy for all her support. She is unfailingly efficient, helpful and always replies to emails/ phone calls promptly. I am impressed by not only her professionalism but also by her kindness, reassurance and warmth . A huge asset to the organisation. G.Grant, 15 November 2018
Lynn was very helpful and always available when I needed any advice or guidance with my new home. Also responded to emails and questions very quickly. Thanks a lot. Darren Leslie, 14 November 2018
This was our first house purchase in Scotland so we were completely unfamiliar with the process. The team provided all the necessary information for us to undertake our purchase and were available to answer all our queries promptly, in addition to keeping us informed of all developments. We would definitely use them again. Alan, 14 November 2018
After our first offer failure to complete, I was pleasantly surprised to find there was no charge for the services provided to date! Shortly after, a property came back on the market we had previously viewed at fixed price and we needed a quick turnaround to secure the deal. Dorothy and the team at McDMcQ (thanks also to Devon!) turned the deal around in 16days from offer to keys!! John, 11 November 2018
Really impressed with Dorothy Woodward. Very helpful and efficient when dealing with our purchase on the West Coast of Scotland. Would not hesitate to recommend her to anyone. Wendy, 1 November 2018
My thanks go to Carol for her efforts and for keeping me updated at all times throughout the marketing & sale process. Neil L., 23 October 2018
The quality and speed of communication from Kim was excellent. I was kept up to date at all times never having to chase anything. Great service. Jim Grierson, 20 October 2018
I was dealt with kindly and kept up to date as events happened. never felt at a loss Kim did well Ron Wilson, 19 October 2018
Mary is very friendly and explained everything clearly to me. She helps me to settle well in my new house, very happy with her service Chanel lee, 12 October 2018
Lynn was very helpful all the way through the period to eventual settlement. Bright and enthusiastic, both very useful qualities especially when the other side made what was a relatively straight forward purchase, very frustrating at times, due to their inability to answer very normal questions. Jamie, 4 October 2018